Does your medical or dental practice maintain the highest standard possible when it comes to customer service? Does your staff treat patients better than your competitors?

We will train, develop and motivate your staff in the following customer service skills:

Front Desk Training

• Telephone skills that retain patients
• Productive office flow
• Effective front desk collections
• Efficient scheduling
• How to maintain the right attitude
• Professional image
• Handling difficult situations

Internal Customer Service

• Leadership Development (for physicians and NPs and office managers)
• How to build an effective and productive team
• The secrets of time management

Training is a must for team building and improving internal communications.

From an initial phone call through an office visit experience, you will gain an objective, patient’s perspective of your front desk staff as well as the effectiveness of your office flow. You’ll receive a detailed report of observations with recommendations for improvements. It will set your staff apart from your competitors and your staff will learn to identify the behavioral styles of your patients. They will also learn to work more effectively with each other to create an ideal work environment.

Contact us to learn more about increasing patient retention and improving employee morale in your practice. We look forward to hearing from you! [email protected]