Case Study: Reconstitution and Restoration of Nursing Home.

Introduction:

A long-term care facility was preparing to close its doors and end their years of service in the community because of the financial strain and workforce shortages it suffered amidst the COVID-19 pandemic. 

Healthcare Solutions engaged in a strategic intervention to ensure operational continuity, sparing it from permanent closure and upgraded the facility to regulation compliance. Upon completion of the consultancy, the facility met Grade A inspection standards from the Bermuda Health Council.

Challenge:

Operationally the organisation was unsustainable. It was facing increased care costs for higher acuity patients, workforce shortages, reimbursement uncertainties, regulatory hurdles, and liability concerns. The overarching goal was to not only maintain operational stability but also elevate quality of care and regulatory compliance.

Approach:

Healthcare Solutions conducted a thorough 360 degrees assessment of every facet of the facility’s strategic, business, and financial plan and operations. We reviewed and recalibrated care costs, strategically tackled staffing shortages by retaining 15 full-time employees and also explored alternative care options. Regulatory concerns were addressed to achieve an exemplary Grade A inspection by the Bermuda Health Council, boosting the facility’s credibility.

Outcomes:

We reversed the plummeting patient census to maintain a robust patient census above 75%. The operational redesign bolstered employee morale, evidenced by the retention of full-time staff. Compliance with regulations was not only achieved but exceeded, exemplified by the prestigious Grade A inspection. The facility operations were more robust and more resilient after our work, than it was before the pandemic.

Conclusion:

The successful stabilisation of the long-term care facility amid the COVID-19 pandemic is a great example of what’s possible with a partnership of strategic intervention and guidance. By tackling financial challenges, workforce shortages, and regulatory concerns head-on, we safeguarded the facility’s operations.

This case study highlights the impact of engaging help when you need it, even when it seems all options have been exhausted.